Refund policy

--- Due to the nature of international shipping, we do not accept returns or exchanges unless the item arrives damaged or defective.

We take great care in packaging every order to ensure it arrives safely, but if you receive a damaged or defective item, please contact us within 7 days of delivery with a photo of the issue, and we will do our best to resolve it.

Please note that we do not offer cash refunds. In the case of a verified issue, we will offer a replacement or store credit.

Orders cannot be cancelled once they have been placed and confirmed.

We are not responsible for delays or issues caused by customs.

 

--- For customers in the European Union:

In accordance with EU consumer protection law, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. To exercise this right, please contact us within 14 days of delivery at [soras.kawaii.mart.info@gmail.com]. Refunds will be processed within 14 days of receiving the returned item. Return shipping costs are the responsibility of the customer.

Refunds will be processed within 14 days of receiving the returned item.